A: We have a transition plan for free games / voucher, will communicate in due course when this is avialalbe to use in OpenSports.
A: Cancellations are available up to 8 hours before the allocated session. Refunds will be automatically processed as credit into your OpenSports account for future bookings. There is no refund for cancellations within 8 hours of session unless for extenuating circumstances – which you can apply for via the app.
A: After registration, our admins need up to 24 hours to validate and update your membership status. If the update takes longer, please contact our staff for assistance.
A : Payment via the OpenSports App/Website is available via Credit card/Apple pay/Google pay and processed via a secure payment portal called STRIPE (a global payment gateway company which holds an Australia Financial Services Licence). No payment details are collected either by DTBA or OpenSports .
A: Once all sessions have been migrated over to OpenSports, ALL remaining prepaid credit will be transferred to your OpenSports account to use for future bookings. We have a plan in place and expect this within 1 week of migration.
A: Generally we will recommend Credit card/Apple pay/Google pay as a safer cashless payment options. However a member may use a debit card if a credit card is not available.