Q1: Can I use my DTBA prepaid credits in OpenSports?
A: Currently, DTBA credits cannot be used for OpenSports pilot events. However, if we transition to using OpenSports, we will transfer any prepaid credits.
Q2: Why can't I see the member payment option in OpenSports after registering?
A: After registration, our admins need up to 24 hours to validate and update your membership status. If the update takes longer, please contact our staff for assistance.
Q3: Why can't I book an event in OpenSports?
A: If booking options aren't visible, the event may not be open for booking yet. Check the event description for specific booking times for members and guests.
Q4: Are we going to use OpenSports in the future?
A: Yes, though we're still running trials and piloting socials to identify potential issues and refine our process. The final implementation date will be determined by DTBA Committee members.
Q5: Can I get a refund for cancelling an event during the no-refund period?
A: If you have a valid reason, you can seek an exemption through our event officer. However, repeated last-minute cancellations may result in rejected refund requests.
Q6: Can I use free games from the existing system in OpenSports?
A: We have a transition plan for free games, but they cannot be redeemed in OpenSports during the pilot stage.
Q7: Can I book events for friends in OpenSports?
A: Currently, no. However, group booking is a feature we may consider in the future.
Q8: Will my spot be cancelled if I'm late after RSVP’d?
A: No, your spot is secure, but you may receive fewer games depending on your arrival time.
Q9: Can I transfer my RSVP'd spot to another player or session?
A: No
Q10. Why I cannot see who is attending to a social?
A. This is intended, we will continue to observe and evaluate the behaviour. (UPDATE: We are trialing to open visibility on the attendees of a social)
Q11: Does Admin and staff have privilege to RSVP an event before the members?
A: No
Q12: Are walk-ins accepted in OpenSports pilot socials?
A: If there are still available spot, walk-ins may attend a social, however walk-ins must register and pay via OpenSports on-site; no cash payments are accepted.
Q13: How is the play order determined in the new system?
A: By RSVP order in OpenSports provided that players arrive on time before supervisor organise games for the first round.
Q14: Why the play order is not determined by arrival time?
A: This option is being considered and subject to trial.
Q15: I do not have or do not wish to use my credit cards?
A: Generally we will recommend Credit card/Apple pay/Google pay as a safer cashless payment options. However a member may use a debit card if a credit card is not available.
Q16: I do not have an email account, how do I register?
A: Reputable email provider such as gmail.com or hotmail.com offer email service for free. If you have difficulty in registering obtaining an email account, please reach out to our admin for assistance.
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