A: We have a transition plan for free games / voucher, will communicate in due course when this is avialalbe to use in OpenSports.
A: No – this is not allowed.
A: No
A: If there are still available spot, walk-ins may attend a social, however walk-ins must register and pay via OpenSports on-site; no cash payments are accepted.
A: This option is being considered and subject to trial.
A: The order of play will be based on the RSVP order (first come first serve) . Please note your position on the list may change depending on cancellations. If you are late then you may get reduced game time. Please arrive at the sessions’ proposed starting time.
A: Cancellations are available up to 8 hours before the allocated session. Refunds will be automatically processed as credit into your OpenSports account for future bookings. There is no refund for cancellations within 8 hours of session unless for extenuating circumstances – which you can apply for via the app.
A : Booking will be available for members 6 days before the session . Booking will open up to non-members 24 hours before the session
A: After registration, our admins need up to 24 hours to validate and update your membership status. If the update takes longer, please contact our staff for assistance.
A : Payment via the OpenSports App/Website is available via Credit card/Apple pay/Google pay and processed via a secure payment portal called STRIPE (a global payment gateway company which holds an Australia Financial Services Licence). No payment details are collected either by DTBA or OpenSports .
A: Once all sessions have been migrated over to OpenSports, ALL remaining prepaid credit will be transferred to your OpenSports account to use for future bookings. We have a plan in place and expect this within 1 week of migration.
A: Generally we will recommend Credit card/Apple pay/Google pay as a safer cashless payment options. However a member may use a debit card if a credit card is not available.
A: No, your spot is secure, but you may receive fewer games depending on your arrival time.
A: Reputable email provider such as gmail.com or hotmail.com offer email service for free. If you have difficulty in registering obtaining an email account, please reach out to our admin for assistance.
A: If booking options aren’t visible, the event may not be open for booking yet. Check the event description for specific booking times for members and guests.
A: Currently, no. However, group booking is a feature we may consider in the future.