test faq
Can I use free games / vouchers from the existing system in OpenSports?
A: We have a transition plan for free games / voucher, will communicate in due course when this is avialalbe to use in OpenSports.
Can I transfer my RSVP’d spot to another player or session?
A: No – this is not allowed.
Does Admin and staff have privilege to RSVP an event before the members?
A: No
Are walk-ins accepted after OpenSports implementation in DTBA social play session?
A: If there are still available spot, walk-ins may attend a social, however walk-ins must register and pay via OpenSports on-site; no cash payments are accepted.
Why the play order is not determined by arrival time?
A: This option is being considered and subject to trial.
How is the play order determined in the new system?
A: The order of play will be based on the RSVP order (first come first serve) . Please note your position on the list may change depending on cancellations. If you are late then you may get reduced game time. Please arrive at the sessions’ proposed starting time.
Can I get a refund for cancelling an event?
A: Cancellations are available up to 8 hours before the allocated session. Refunds will be automatically processed as credit into your OpenSports account for future bookings. There is no refund for cancellations within 8 hours of session unless for extenuating circumstances – which you can apply for via the app.
When will I be able to book for the social play session?
A : Booking will be available for members 6 days before the session . Booking will open up to non-members 24 hours before the session
Why can’t I see the member payment option in OpenSports after registering?
A: After registration, our admins need up to 24 hours to validate and update your membership status. If the update takes longer, please contact our staff for assistance.
How do I make payment in OpenSports?
A : Payment via the OpenSports App/Website is available via Credit card/Apple pay/Google pay and processed via a secure payment portal called STRIPE (a global payment gateway company which holds an Australia Financial Services Licence). No payment details are collected either by DTBA or OpenSports .
Can I use my DTBA prepaid credits in OpenSports?
A: Once all sessions have been migrated over to OpenSports, ALL remaining prepaid credit will be transferred to your OpenSports account to use for future bookings. We have a plan in place and expect this within 1 week of migration.
I do not have or do not wish to use my credit cards?
A: Generally we will recommend Credit card/Apple pay/Google pay as a safer cashless payment options. However a member may use a debit card if a credit card is not available.
Will my spot be cancelled if I’m late after RSVP’d?
A: No, your spot is secure, but you may receive fewer games depending on your arrival time.
I do not have an email account, how do I register?
A: Reputable email provider such as gmail.com or hotmail.com offer email service for free. If you have difficulty in registering obtaining an email account, please reach out to our admin for assistance.
Why can’t I book an event in OpenSports?
A: If booking options aren’t visible, the event may not be open for booking yet. Check the event description for specific booking times for members and guests.
Can I book events for friends in OpenSports?
A: Currently, no. However, group booking is a feature we may consider in the future.